New Call Center will provide enhanced customer service for Fidelity Mechanical Services and Fidelity Power Systems

BALTIMORE, MD (March 15, 2019) - In an effort to augment the client experience for customers of Fidelity Mechanical Services and Fidelity Power Systems, premier providers of high-performance building solutions in the Mid‐Atlantic region, announces the launch of a new after‐hours Call Center.

Located at the company’s HVAC Concepts campus in Frederick, Maryland, the new after‐hours call center will include an in‐house team member who will monitor and take all calls. This new feature gives Fidelity Mechanical Services many more capabilities that will ultimately enhance its commitment to providing customers with Proactive, World‐Class Service.

“Emergencies related to building solutions often seem to happen at the most inopportune times and by expanding our customer service efforts with this new call center, we’re giving customers peace of mind that any emergency will be met swiftly and efficiently,” says Dave Lanphar, CEO/Partner of Fidelity Building Services Group. “This is just another way Fidelity Mechanical Services continues to enhance its customer service efforts by reaching past the standards and expectations in which we set for ourselves and our clients.”

Noteworthy features of the new after‐hours call center include:

• Sending calls directly to Fidelity Mechanical Services’ mobile tech unit from its Key2Act technology
• Accessing customer history, special directions and important instructions
• Maximizing efficiencies
• Most importantly, delivering around the clock world‐class service

The phone number will remain the same at 800‐787‐6000 and will be routed to the call center seven days a week from 5:00 p.m. ‐ 8:00 a.m., as well as holidays.

About Fidelity Mechanical Services

Fidelity Mechanical Services is the premier provider of mechanical HVAC design, installation, and service in the Mid-Atlantic region. We provide precision end-to-end mechanical and energy solutions for some of the nation’s leading developers, property managers, mission-critical facilities, and Fortune 500 companies. For over 75 years, our mission has been to create high-performance buildings by applying the latest in energy-efficient technologies and to deliver Proactive, World-Class Service. For more information about Fidelity Mechanical Services, visit fidelitymechanicalservices.com.

MEDIA CONTACT:
Mia Humphreys
239‐297‐6592